This Policy describes what personal information we, LensCrafters China and its affiliates companies, collect about you, how and why we use it, who we share it with and how we protect your privacy . For the purpose of this Policy, personal information refers to any information which relates directly or indirectly to you and allows us to to identify you either directly or in combination with other information that we may hold (“Personal Information”). Your Personal Information may include for example your name, your contact details, your location data, information relating to your shopping history or information on how you use our site or how you interact with us.
In collecting, processing, storing, handling and transferring your Personal Information, we pledge to comply with the Personal Data (Privacy) Ordinance (Cap.486) together with all other applicable legislation relating to privacy or data protection ("Data Protection Legislation").
WHAT INFORMATION DO WE COLLECT?
The information we collect depends on what you do when you visit our site. Please note that we do not collect personal information about you unless you choose to provide such information to us.
The Personal Information we may collect and use may include: (a) your Personal Information such as [your name, gender, date of birth, or other personally identifiable number and information about your registered status with any of our subsidiaries, associated companies and/or business partners’ membership or loyalty program; (b) your contact information such as your telephone numbers, mailing addresses, email addresses and fax numbers; (c) your responses to market surveys; and (d) your responses/submissions to contests conducted by us or on our behalf.
HOW WE COLLECT INFORMATION ABOUT YOU
You may provide your Personal Information to us in the followng circumstances: (a) submission of your requests for services through the site; (b) the creation of a user account through the site , (c) uploading/posting any material to the site, (d) your participation in surveys on the site. From time to time, we may provide you the opportunity to participate in contests or in other voluntary activities through the site. We may request personal information from you, along with other information, in order for you to participate. Participation in these activities is completely voluntary; therefore, you can elect not to provide your Personal Information by not participating in the activity.
[Depending on your settings or the privacy policies for social media and messaging services such as Facebook, LinkedIn,Instagram and twitter you might give us permission to access information from those accounts or services.]
In addition, for each visitor to our site, we, like most websites, use “cookies” and “log files” to help us make our site and the way you use it better. Cookies mean that our site will remember you. They are small tex files that sites transfer to your computer (or phone/tablet). They improve website use and speed (see section “Cookies” below for more information). Likewise log files will gather your information such as the internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We collect and store such information on an individual basis and in aggregate, or combined, form, as well as both user-specific and aggregate information on what pages visitors access or visit[, so as to identify the trend of the activities on our site].
HOW DO WE USE YOUR INFORMATION?
We use the information we collect about you to: (a) process and administer your registration of a user account with us; (b) process and administer your product order request with us; (c) improve the user experience of the site, including, without limitation, toanalyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole as well as to improve the content of our web pages, and to customize the content and layout of our pages.; [(d) compile and provide anonymous statistics about users of our site and to provide related usage information to reputable third parties for market research purposes which will not in any event enable any third party to identify individuals]; (e) provide and/or market our goods and services; (f) manage and maintain the customer relationship between us and you such as sending you updates on latest offers and promotions in connection with products and services offered by us; (g) facilitate the implementation of any promotional activities or services to be co-organised by us and our business partners; (h) evaluate, develop, offer and promote our tailored-made services and products to you; (i) facilitate our business operations, including without limitation to, the fulfillment of any legal requirements in any applicable jurisdictions which may be within or outside Hong Kong; (j) for the use by any of our holding companies, subsidiaries, associated companies and/or business partners in connection with any of the aforesaid purposes.
Where required by Data Protection Legislation, you will be given a choice when you provide us with your Personal Information (email, push message, direct mail, telephone, fax and/or other form of communication) to opt into certain uses we may intend to make of that information, such as to provide you with information and update you about the products and/or services offered by us. As a global brand owner, we are able to supply you with information about a wide spectrum of eyewear products and services offered by any of our holding companies, subsidiaries, associated companies and business partners. If you have consented to receive the marketing and promotional offers of these companies, we may provide your Personal Information to facilitate the communication of such information to you. Please note that under no circumstances we will use your sensitive Personal Information for the direct marketing purpose.
You may indicate your consent to the use of your Personal Information for direct marketing purposes as described above by the following ways: (a) ticking the box (es) indicating your consent when providing us with your Personal Information through our site or submission of any enrollment form; or (b) indicating your consent to our customer representative when providing your Personal Information to Our Company through the telephone.
You may also at any time inform us that you no longer wish to receive any promotional and marketing information of either product or service offered by us or those products and/or services offered by any of our holdings companies, subsidiaries, associated companies and business partners by following the Opt Out Procedures described below.
LEGAL GROUNDS FOR USING YOUR PERSONAL INFORMATION
We are permitted to process your Personal Information in the way we do because the processing is:
(b) necessary for the performance of our contract to provide you with services you have purchased; and/or
(c) necessary in order to comply with a legal obligation to which we are subject including: (i) necessary to comply with applicable laws and regulations; (ii) necessary to comply with court orders or other legal proceedings, including but not limited to those directly related to crime investigations, prosecutions, trials, and enforcement of judgments; and (iii) in response to a request made by a government authority, law enforcement agency or similar bodies (whether situated within or outside Hong Kong) to us, including but not limited to those directly relating to national security, national defense security, public safety, public health, and public interests; and/or
SHAREING YOUR INFORMATION
We have a global partnership network and our holding companies, subsidiaries, associated companies, business partners, contractors, manufacturers and retailers are located worldwide. We, therefore, may disclose and transfer your Personal Information to such entities to assist in fulfilling the purposes, or directly related purposes for which the Personal Information is collected as described above. These entities may include:
(a) any our group of companies within [Luxottica Group];
(b) any agent, contractor or third party service provider who provides administrative, marketing and research, advertising, distribution, data processing, telemarketing, telecommunications, computer, payment or other services to us in connection with the operation of our business;
(c) other business partners such as loyalty program operators and other companies involved in providing customer service or fulfilling customer requests;
We will only disclose your personal data under the following circumstances:
(a) it is necessary to honour our contract with you;
(b) it is within our legitimate interest;
(c) any other mandatory requirements from government authorities or arising from legal proceedings; or
(d) in certain circumstances, with your consent.
We use both session cookies and persistent cookies on this website. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. While cookies in general do not tell us your Personal Information, however, if you voluntarily provide such Personal Information by, for example, registering a user account with us or subscribing for any of our services, We may link the information we store in cookies to your Personal information in order to provide a faster and more pleasant online experience.
OPT OUT PROCEDURES
If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by emailing us at【Marketing.HK@hk.luxottica.com 】。To help us process your request, please include sufficient information for us to identify you in our records. Please allow a reasonable time for us to process your request. Please note that, although you can opt not to receive promotional messages, we reserve the right to send you informational email messages about any user account you establish on this website or administrative notices regarding the site.
The security of your Personal Information is important to us. You acknowledge and understand that the transmission of information via the internet is not completely secure. Although we follow generally accepted industry standards to protect the Personal Information submitted to us (such as encrypt transmissions involving such information using secure protocols), and to guard that information against loss, misuse or alteration, you acknowledge that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we use commercially-reasonable means to protect your personal information, we cannot guarantee its absolute security and you acknowledge and accept that any transmission is at your own risk.
THIRD PARTY SITES
Be careful of disclosing any of your personally identifiable information when leaving our site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
HOW LONG WE KEEP YOU INFORMATION
We may send you direct marketing communications, and retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.
At any time, you have the right:
(a) to be informed about the processing of your Personal Information (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);
(b) to request access to or a copy of any Personal Information which we hold about you;
(c) to rectification of your Personal Information, if you consider that it is inaccurate;
(d) to ask us to delete your Personal Information, if you consider that we do not have the right to hold it;
(e) to withdraw consent to our processing of your Personal Information (to the extent such processing is based on previously obtained consent);
(f) to ask us to stop or start sending you marketing messages (e.g. our newsletter) at any time by using the below contact details;
(g) to restrict processing of your Personal Information;
(h) to data portability (moving some of your Personal Data elsewhere) in certain circumstances;
(i) to object to your Personal Information being processed in certain circumstances; and
(j) to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your Personal Information. A request to exercise the rights detailed above must be in writing and sent to us via postal mail at the following address:
Luxottica Retail Hong Kong Limited
Suite 1307, Gateway Tower 2, Harbour City,
Tsim Sha Tsui, Kowloon, Hong Kong
We will endeavour to respond within a reasonable period and in any event within one month in compliance with Data Protection Legislation. We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change.
CHANGES TO THIS POLICY
From time to time, we may need to use customer information for new, unanticipated uses not previously disclosed in our Policy. We will then post the changes to our website and revise our Policy accordingly. In addition, if we have collected personally-identifying information from you, we will notify you about the changes and secure your consent prior to making use of your information in new ways.
Luxottica Retail Hong Kong Limited
Suite 1307, Gateway Tower 2, Harbour City,
Tsim Sha Tsui, Kowloon, Hong Kong
You may also use these contact details if you wish to make a complaint to us relating to your privacy.
If you have any concerns about our use of your information, you also have the right to make a complaint to the Office of the Privacy Commissioner for Personal Data , which regulates and supervises the use of Personal Data in Hong Kong.